Spend Your Crypto. Everywhere.

Yes, you can download and log into the app on multiple devices, but some features, like transaction authorization, may require verification for security.

You'll need to provide your full name, email address, phone number, and a secure password. Additional details may be required for identity verification.

Know Your Customer (KYC) verification is required to comply with regulatory standards, prevent fraud, and ensure secure transactions.

Accepted documents include a government-issued ID (passport, driver's license, or national ID card) and, in some cases, proof of address (e.g., utility bill).

Verification typically takes 1-3 business days, depending on the volume of applications and the accuracy of the provided information.

If rejected, you'll receive an email with the reason (e.g., unclear documents). You can resubmit corrected documents through the app.

The app supports major cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and stablecoins like USD. Check the app for the full list of supported assets.

Navigate to the "Wallet" section, select "Deposit Crypto," choose your crypto type, and send funds to the provided wallet address from an external wallet or exchange.

There are 0.5% deposit and withdrawal fees outside our network, inside network transactions, there are no fees. Note that some features may incur additional fees charged by the app for deposits, but blockchain network fees (e.g., gas fees for Ethereum) may apply, depending on the cryptocurrency.

Deposit times depend on the blockchain network, typically ranging from a few minutes (e.g., Bitcoin) to under an hour (e.g., Ethereum), depending on network congestion.

Ensure you sent the correct crypto to the provided wallet address. If it's been over an hour, contact support with your transaction ID for assistance.

The virtual card is digital, instantly issued, and usable for online or POS transactions via mobile payment apps. The physical Bongo Black card is a tangible metal card for in-person transactions.

In the app, go to the "Card" section, select "Apply for Card," choose virtual or physical Bongo black card, and follow the prompts to confirm your details.

Both virtual and physical Cards are $24.99 per month. The physical Bongo Black card will have a one-time issuance fee and a shipping fee, depending on your location plus the $24.99 per month. Check the app for details.

Delivery typically takes 7-14 business days, depending on your location and shipping method selected during the application.

Once received, go to the "Card" section in the app, select "Activate Card," and enter the card details as prompted.

For a virtual card, add it to a mobile payment app (e.g., Apple Pay, Google Pay) and tap to pay. For the physical card, swipe or insert it at the POS terminal.

When you initiate a transaction, just swipe or insert your card and the transaction will automatically convert your crypto to fiat at POS in less than 3 seconds.

A small conversion fee (3%) may apply for crypto-to-fiat conversion, depending on the transaction. Check the app for the fee schedule.

A decline may occur due to insufficient crypto balance, network issues, or merchant restrictions. Check your wallet balance and contact support if needed.

Yes, both virtual and physical cards can be used at any merchant that accepts major card networks (e.g., Visa or Mastercard), subject to local regulations.

Go to the "Transactions" section in the app to view a detailed history of your POS transactions, including dates, amounts, and conversion details.

Yes, currently the card is not accepted at Jewelers, Gambling establishments, Gas Stations, and ATMs. We restrict these transactions to protect your assets due to potential fraud.